Effective Date: September 1, 2026
Welcome to the website of Kindwell Primary Care (“Kindwell Primary Care,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, including any content, features, forms, scheduling tools, and other services available through the website (collectively, the “Website”).
By accessing or using this Website, you agree to these Terms. If you do not agree with these Terms, please do not use the Website.
The information provided on this Website is for general educational and informational purposes only. Nothing on this Website is intended to constitute medical advice, diagnosis, treatment, or a substitute for consultation with a qualified healthcare professional.
Your use of this Website does not establish a physician-patient relationship between you and Kindwell Primary Care, Dorcas Omari, MD, or any other healthcare professional associated with the practice.
A physician-patient relationship is established only after you have completed the appropriate enrollment, consent, and intake process and have been formally accepted as a patient by Kindwell Primary Care.
This Website and its contact, messaging, scheduling, and communication features should not be used for medical emergencies.
If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency department immediately.
Do not rely on an email, website form, text message, scheduling request, or other electronic communication with Kindwell Primary Care for urgent or emergency medical needs.
Kindwell Primary Care operates as a Direct Primary Care (“DPC”) practice. Information about membership benefits, pricing, availability, and services may be provided on the Website for informational purposes.
Specific terms governing a DPC membership, including membership fees, included services, cancellation terms, communication policies, and other obligations, may be contained in a separate membership agreement.
If there is a conflict between these Website Terms and a signed Direct Primary Care membership agreement, the membership agreement will govern with respect to the DPC membership.
Kindwell Primary Care is not a health insurance plan, and a Direct Primary Care membership is not a substitute for health insurance. Patients may wish to maintain appropriate insurance or other coverage for services not included in their membership, such as emergency care, hospitalization, specialist care, surgery, certain laboratory services, imaging, and other healthcare expenses.
Kindwell Primary Care may provide telehealth services to eligible patients where legally and clinically appropriate.
Telehealth services are subject to applicable federal and state laws, professional licensing requirements, clinical judgment, patient eligibility, technology availability, and other requirements.
Submitting a request for a telehealth appointment does not guarantee that telehealth care will be appropriate or available for a particular condition.
The Website may allow you to request appointments, discovery calls, consultations, or other services through Kindwell Primary Care or a third-party scheduling platform.
Submitting an appointment or scheduling request does not guarantee an appointment until the request has been confirmed.
Appointment availability may change, and Kindwell Primary Care reserves the right to reschedule, cancel, or decline appointment requests when necessary.
When you contact Kindwell Primary Care through the Website, you may provide information through forms, email, phone, text messaging, or third-party platforms.
Electronic communications carry inherent privacy and security risks. Please avoid submitting highly sensitive medical information through general website contact forms unless the form or system is specifically designated for secure patient communication.
Existing patients should use communication methods provided or approved by Kindwell Primary Care for discussing protected health information or specific medical concerns.
Your use of this Website is also subject to our applicable privacy policies and notices.
Certain information collected in connection with healthcare services may be protected under the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable privacy laws.
Please review Kindwell Primary Care’s Notice of Privacy Practices for additional information regarding how protected health information may be used and disclosed.
The Website may contain links to or integrations with third-party websites and services, including scheduling platforms, payment processors, patient management systems, maps, social media platforms, and other external services.
Kindwell Primary Care does not control these third-party services and is not responsible for their availability, security, privacy practices, content, or terms.
Your use of a third-party service may be subject to separate terms and privacy policies provided by that third party.
Kindwell Primary Care makes reasonable efforts to keep information on the Website accurate and current. However, medical information, pricing, service availability, membership features, office information, and other Website content may change.
We do not guarantee that all Website information will always be complete, accurate, or current.
Kindwell Primary Care reserves the right to modify or discontinue Website content, services, pricing information, or features at any time without prior notice.
Healthcare outcomes vary from person to person.
Information regarding treatments, services, programs, or patient experiences should not be interpreted as a promise, warranty, or guarantee of any particular medical outcome.
Any healthcare decisions and recommendations will depend on the individual patient’s medical history, evaluation, clinical circumstances, and the professional judgment of the treating healthcare provider.
You agree to use the Website only for lawful purposes.
You may not attempt to interfere with the Website’s operation or security; gain unauthorized access to systems, accounts, or information; submit false, misleading, fraudulent, malicious, or unlawful information; use automated systems to scrape or improperly collect Website content or data; impersonate another person; or use the Website in a manner that violates applicable laws or the rights of others.
We reserve the right to restrict or terminate access to the Website if we believe it is being misused.
Unless otherwise indicated, the Website and its content—including text, graphics, logos, photographs, videos, design elements, and other materials—are owned by or licensed to Kindwell Primary Care and are protected by applicable intellectual property laws.
You may access and use Website content for your personal, noncommercial use. You may not reproduce, distribute, modify, republish, sell, or commercially exploit Website content without prior written permission.
To the fullest extent permitted by law, the Website is provided on an “as is” and “as available” basis.
Kindwell Primary Care does not warrant that the Website will be uninterrupted, error-free, secure, or free from harmful components, or that all information available through the Website will be complete or current.
Nothing in this section limits any rights that cannot legally be waived under applicable law.
To the fullest extent permitted by applicable law, Kindwell Primary Care and its owners, physicians, employees, contractors, representatives, and affiliates will not be liable for indirect, incidental, consequential, special, or punitive damages arising from or relating to your use of, inability to use, or reliance upon the Website.
Nothing in these Terms is intended to limit liability that cannot legally be limited or excluded.
To the extent permitted by applicable law, you agree to indemnify and hold harmless Kindwell Primary Care and its owners, employees, contractors, representatives, and affiliates from claims, damages, liabilities, and expenses arising from your unlawful misuse of the Website or violation of these Terms.
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.
Any dispute arising from these Terms or your use of the Website will be subject to the jurisdiction of the courts having appropriate jurisdiction in the State of Texas, unless otherwise required by applicable law.
Kindwell Primary Care may update these Terms periodically to reflect changes to our Website, services, business practices, or applicable legal requirements.
When these Terms are updated, the revised version will be posted on this page with a new effective date.
Your continued use of the Website after changes are posted constitutes acceptance of the revised Terms.
If you have questions regarding these Terms of Service, please contact:
Kindwell Primary Care
Texas
Website: kindwellprimarycare.com
For questions regarding medical records, protected health information, or privacy rights, please refer to our Notice of Privacy Practices or contact Kindwell Primary Care directly.
